Customer Service
Shopping Online
How to Shop Online
Once you have found the item that you want, click “Add to Cart” and the item will be added to your shopping cart.
If you want to keep shopping, click “Continue Shopping” and you’ll jump back to the last page you were shopping on. To navigate to another page, just use the menu.
If you are finished shopping, click “Proceed to Checkout” at either the top of your screen, or on the bottom. At this time you will have the option to sign in if you are an existing customer, register if you are a new customer, or proceed through a guest checkout.
During this process, before checkout, you can change or delete quantities, and if you decide you need something else you can navigate away from the checkout by using the menu. When you change or delete items, make sure to click “update shopping cart”.
Once you have completed the checkout process you will be notified via-email that we have received your order. Orders will ship within 2 business days of purchase, pending availability and credit card verification using your preferred shipping method. Please note that your credit card will not be charged until the item is shipped. Upon shipment, you will be notified of your tacking number via email.
What Credit Cards Do You Accept?
We accept Visa, Master Card, Discover and American Express.
Need help finding what you want?
We have set up the site to help you navigate easily among all of our products. You can start by using the menu on the left side of the screen. You also have the option to use the search function at the top right of your screen. Here you can search by key words, style names, or category.
Item Availability
We do our best to keep sufficient stock of the product on our site. Unfortunately, at times, we so sell out of certain items. If we sell out of stock of an item you ordered, we will notify you via email.
Gift Services
At this time we do not offer Gift Wrap services. We apologize for any inconvenience this may cause.
Shipping
Shipping Basics
Orders placed Monday through Friday before 1 PM PST will begin processing that day, excluding holidays, and will ship within two business days pending availability and credit verification. All orders placed after 1 PM PST will begin processing the next business day, and ship within two business days. Orders placed on Friday after 1 PM PST will begin processing on the following Monday. We will contact you if the merchandise you have selected is not currently in stock or if we need additional information provided for credit verification. We use FedEx Ground for delivery, and therefore are unable to deliver to APO/FPO addresses, as well as PO Boxes. We do not offer Saturday delivery.
Domestic Shipping Costs
We ship using FedEx Ground. Our shipping charge is $7.00 plus 7.0% of the purchase total.
How do I track my order?
You will be contacted via email with your order confirmation and tracking number once your order has been shipped. You can track your package at www.fedex.com using the assigned tracking number.
International Shipping
Unfortunately we do not ship worldwide at this time. We hope to be able to offer this feature shortly.
Registering
Registration Basics
Registration is not required to make a purchase. However, in order to save and access your information, including your address book and order history, you must sign in using your email address and password. If you have forgotten your password, you may click “forgot password” below the sign in form in order to get an email sent to you containing your password. Please note that your credit card information will not be stored in your account.
Why should I register?
When you register, you are creating an account that only you can use, and it will make it easier for you to come back and shop again. You can access your account any time by using your email address and the account password you created. By creating an account online you will be able to: save your billing and shipping information, save and review your order history, and ultimately check out faster!
What if I do not want to register?
There is no problem if you do not want to register. Choose to check out using the “Guest Check Out” option. Please remember if you prefer to check out using this method, your commonly used addresses and order history will not be saved.
Returns and Exchanges
Return Policy
We want to ensure that you are completely satisfied with your purchase. Returns are accepted for a refund on merchandise within 21 days of your order receipt. All sale items are final sale, and cannot be returned. All merchandise eligible for return or exchange must be in its original, unopened and unused condition, except in the case of defective product. Merchandise damaged in shipment must be claimed by you directly with FedEx, as all merchandise is shipped FOB origin. Please note that we do not refund return shipping and handling charges. A valid Return Authorization (RA) number must be issued to you before you return any merchandise.
Where do I send my Return or Exchange to?
Please send your return with Return Authorization (RA) Number to:
Brilliant Sky Online, LLC
5100 Marsh Rd. D-2
Okemos, MI 48864
How do I process a Return or Exchange?
We try and make our return process convenient and easy. Simply email us at onlineservice@brilliantskytoys.com with the full name and address of the purchaser, your full name and address (if different than the purchaser), a listing of the items you wish to return, and the reasons for the return. We will contact you within 24-48 hours to provide shipping instructions and a valid Return Authorization (RA) Number that must accompany your return. No returns are accepted without a valid RA number.
When will my credit card be refunded?
Once we receive and inspect the condition of your return package we will notify you via email at the address used at the time of the initial transaction. We will refund your original form of payment within five business days of receipt. Please note that your bank may require additional days to process and post this transaction to your account once they have received the information from us.
Our Privacy Policy
This privacy statement and policy applies to the online electronic commerce services of Brilliant Sky Online, LLC.
Privacy Policy
Thank you for visiting. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.
Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us by e-mail: onlineservice@brilliantskytoys.com.
Other Information
Use Restrictions
All trademarks, service marks, trade names and photography are the property of Brilliant Sky Online LLC. No use of these may be made without the prior written consent of Brilliant Sky Online LLC except to identify the products or services of Brilliant Sky Online LLC. The products, logos, designs, advertisements, and photographic images described or displayed on the site are the intellectual property of Brilliant Sky Online LLC and may not be used without permission. Our site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests are owned by Brilliant Sky Online LLC. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents of this site. Any violation of this may result in legal action.
Communications and Submissions
All communications, comments, feedback, suggestions, ideas or other submissions offered to Brilliant Sky Online LLC shall be and remain the property of Brilliant Sky Online LLC. In turn, Brilliant Sky Online LLC shall be free to use the content of such communications (including ideas, inventions, concepts, techniques) for any purpose including development and/or marketing of goods and services. By participating in surveys, contest or promotions of this site or by requesting promotional information or updates, you hereby agree that Brilliant Sky Online LLC may use information about you for marketing, product development or promotional purposes and is under no obligation to pay the user any compensation for any submissions.
Duration
You may terminate this agreement at any time. Brilliant Sky Online LLC may terminate this agreement at any time without notice, and deny you access to the site if you fail to comply with the provisions of this agreement.